Bio-Tech Solutions Ltd is committed to protecting your privacy and security. This policy explains how and why we use your personal data, to ensure you keep informed and in control of your information.
From May 2018, new Data Protection regulations come into force which are designed to further protect personal information held by organisations such as ourselves. These rules (known as General Data Protection Regulations or GDPR) govern how we can communicate with you, and are introducing a new way forward regarding your consent in how we can communicate with you.
We do not share your personal data except with trusted organisations we need to in order to fulfil certain requirements (for example external payment processors if you place an order through us). In these cases we only work with organisations who can ensure the privacy and security of your data.
2. What information do we collect?
We may collect certain aspects of data you provide to us. We will always collect the minimum amount of information required to fulfil the specific requirements for that data. For example, we may collect and store information that you provide via a contact form or request for information from this website in order to respond to your request or enquiry, as would be necessary to conduct business with you.
2a. Sensitive personal information
We do not collect or store sensitive personal information about you. Nor do we collect or store financial information (e.g. credit card data). Any credit card or financial information required to fulfil an order is collected separately and securely by our payment processor (e.g. PayPal) and does not touch our servers.
2b. Anonymous or non-identifiable information
We store your IP address and browser identifer (User Agent) to help diagnose problems with our server and to administer our website in accordance with industry standards. We do not link your IP address or browser details to any personally identifiable information.
2c. Analytical information
We may use Google Analytics to monitor details of visitor behaviour patterns in order to improve our website. This is only processed in such a way that doesn't identify anyone. We do not make any attempt to find out the identities of those visiting our website.
3. How will Bio-Tech Solutions Ltd. use my personal information?
We will only ever use your personal data with your consent, or where it is necessary to:
- enter into or process a contract with you
- comply with a legal requirement or statutory obligation
We will only use your data for the purpose it was collected for.
4. Will Bio-Tech Solutions Ltd. share my personal information?
We will never sell or give away your personal data.
We may share personal information such as name, address or telephone number with third parties but only where it is necessary to fulfil certain services (e.g. with delivery organisations if you place an order with us).
5. How we protect your data
We use a variety of physical and technical means to ensure your data is kept secure and prevent unauthorised access or disclosure. We control who has access to information using both electronic and physical means.
Electronic data is stored in secure databases within hosting environments provided to us by trusted third parties. We only use parties who are as committed as we are to ensure the safety and security of your data, and to work within the GDPR regulations.
We use Secure Sockets Layer (SSL) on our website to encrypt any information in transit between your web browser and our website, for example when you are submitting your details via the contact form.
6. Payment security
If you use a credit or debit card to purchase something from us online, your card details are never received or stored by us. These are collected externally and securely via our payment processor [PayPal], using industry standard Payment Card data security.
7. Data Storage
Bio-Tech Solutions Ltd. is based in the UK and typically we store our data within the EU.
We only store information for as long as it is needed for the purposes it was intended. This varies depending on the data and its purpose.
8. Your Rights of Access and Control
We want to ensure you are in control of your personal data. You have certain legal rights, including:
- The right to request a copy of any data we hold about you.
- The right to have your data removed (except where we have to retain this for lawful reasons)
- The right to have any incorrect or inaccurate data updated.
- The right to object to your data being used for marketing.
9. Web Browser Cookies
Our website uses local storage (e.g. Cookies) to help our website operate efficently and to give you the best online experience. For more information see our Cookie statement.
From time to time we may amend this policy and its wording to keep up to date with data regulations. When we do so we will publish changes here on this website.